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BUG - tree/keepsafe GENES SUPPORT MESSAGE

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ProfilePosted byOptionsPost Date

Rachel

Rachel Report 21 Dec 2012 08:39

Hi Everyone,
Message from Genes Support.
Just to let you know there is a bug when viewing trees and keepsafes on the site. Members are seeing an error message when they click to view on these. We've reported this to our development team and hopefully this will be resolved soon.
We're really sorry for any inconvenience caused.
Best wishes and wishing you all a very Happy Christmas.
Rachel

Andrew

Andrew Report 21 Dec 2012 08:45

Thanks for the update. Many people reporting problems.

Andy

Joy

Joy Report 21 Dec 2012 08:53

Is this Rachel of GR Support Team?

I ask because the yellow star signifying a staff posting is not visible.

Rachel

Rachel Report 21 Dec 2012 09:08

Hi Joy- yes it is. I've used my personal registration this morning.
Best WIshes, Rachel

Joy

Joy Report 21 Dec 2012 09:14

Thank you, Rachel.

While you are here - any news on how my personal photograph got into the keepsafe without my having put any photos in it? (re our emails).

Rachel

Rachel Report 21 Dec 2012 09:39

Hi Joy,

I've got your email regarding this photo in my support box so i'll take another look at that later today. It seems very strange. I couldn't see any record of this personal photo in your keepsafe so it's probably going to be one of those anomalies we'll need to pass to the devs. I'll have another look later today for you though.

And....

Regarding the error message which members are seeing when accessing their trees and keepsafe, this has now been resolved. If anyone does encounter it again please do let us know.

Thank you and have a lovely day

Joy

Joy Report 21 Dec 2012 11:16

Thank you.