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Why can't I

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paris8118

paris8118 Report 30 Dec 2012 21:34

Why can't i click onto view trees or tree matches when on my tree......can someone please advise what i am doing wrong. i am a standard paid up member, but it will bring up mathes in the corner but when i click on them it won't take me anywhere ....I have sent 2 messages to genes but they have not responded yet

many thanks pat

ErikaH

ErikaH Report 30 Dec 2012 22:58

You can't view anyone else's tree until the tree owner has given you permission to view it.

If you find a match in 'search all trees', click on' find out more' to send a message, asking for permission. BUT..............remove the standard GR message, and type your own, explaining where you think your trees are linked.

If the tree owner is willing to share his/her tree with you, you will then be able to view it.

It isn't a free-for-all, where you can access other trees at will..

Andysmum

Andysmum Report 30 Dec 2012 23:06

If you are clicking on the purple star (which is how I have understood your query) and then on either records or matches, you will find them on the main screen underneath your tree!!

It has just taken me several minutes to find this - not obvious and not explained in the Help section.

paris8118

paris8118 Report 31 Dec 2012 02:08

thanks reggie did knoww all thhat didn't explain very clear.......thank you andysmum you must be a mind reader ty both for taking the time to answer .......
The problem is when I click on the star it comes upin a bo with b.m.d. summarry and how many matches but when I clickon that nothing happens

:-)

+++DetEcTive+++

+++DetEcTive+++ Report 31 Dec 2012 10:28

It opens in the first tab you have opened on GR, the one you probably accessed to sign in.

Look along the top of your screen -
Assuming you've accessed your tree from the home page, before you start working on it, you'll have 2 tabs open

Home-Genes Reunited
Family Tree

Once you click on a star, the response on the tree page might be
You have 1 record match = View
You have 8 Tree matches = View.

If you click on the Tree matches, look along the top of the screen again.
The tab which used to say Home-Genes Reunited now says Genes Reunited. That's where the tree match results are.

Choosing the record match results in the type of record being offered opening in a box on the Tree page
If you click on the 'View', the tab which originally read as Home-Genes Reunited now reads (eg)
Doris Smith - page 1 - Birth Recor...
Click on that tab to see the result.

If that isn't happening for you, you need to contact GR

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message