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Top tip - using the Genes Reunited community

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HELP NEED TO CONTACT GENES REUNITED URGENTLY

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Unknown

Unknown Report 25 Nov 2013 15:55

I NEED A TELEPHONE NUMBER I HAVE JUST PAID MY SUBSCRIPTION AND DONE IT UNDER THE WRONG EMAIL ADDRESS SO IT HAS CREATED A NEW ACCOUNT FOR ME SO I HAVE LOST MY TREE HELP ANYONE :-( :-(

KathleenBell

KathleenBell Report 25 Nov 2013 16:13

Welcome to the boards.

I could be wrong but as far as I know there has never been a contact phone number on the site for Genes. I think you have to email the support team.

You shouldn't have lost your tree. Even if someone stops being a paying member their tree stays on the site.

Hopefully someone else might be able to give you a better answer.

Kath. x

DazedConfused

DazedConfused Report 25 Nov 2013 16:27

You tree will remain on here indefinately whether you remain a member or not.

Researching:
We are all of us in the gutter, but some of us are looking at the stars, Oscar Wilde New avatar, my dad age about 3/4 months, could have been worse, it could have been the awful nude on a rug!!

+++DetEcTive+++

+++DetEcTive+++ Report 25 Nov 2013 18:40

Contact support and tell them what has happened - they should be able to transfer your payment to your original membership.

[email protected]

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message