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Top tip - using the Genes Reunited community

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uploading photos

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ProfilePosted byOptionsPost Date

Kense

Kense Report 3 Jan 2014 16:32

You could try holding the CTRL key down as you click on Upload.

Cynthia

Cynthia Report 3 Jan 2014 15:41

Hi Tracy,

I've just added a new photo into my Keepsafe. I then went back to the relative on the tree, refreshed the page, clicked on photos - and there it was - attached!!

Researching:
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ErikaH

ErikaH Report 2 Jan 2014 12:28

Contact Support.................

Tracy

Tracy Report 2 Jan 2014 12:13

Tried that but it still not working.
Thanks though :-(

Kense

Kense Report 24 Dec 2013 20:19

It sounds like a problem with popup blocking. If you have IE9 then go to settings (cog icon on top left)
Then Internet Options
Then Privacy

On that page is a box marked Turn on pop-up blocker.
If there is a tick in that box then click on Settings
and to the allowed sites box add:
*genesreunited.co.uk

Tracy

Tracy Report 24 Dec 2013 15:18

Hi Reggie
I have tried that and although I have it stored in my keepsafe it will not attach the relative.
Tracy

ErikaH

ErikaH Report 24 Dec 2013 14:55

Read GR's 'help' section

Tracy

Tracy Report 24 Dec 2013 14:49

I have uploaded a photo to my keepsafe but I can't attach it to my relative as suggested. When I go to the relative and go to edit, photo,then upload it goes off my family tree and back to the home page. my curser has a little flashy red/yellow sign which stays only for a few seconds then disappears.
Anyone help?
Tracy :-S