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Top tip - using the Genes Reunited community

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ENTERING NEW FAMILY MEMBER

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Chumpy

Chumpy Report 29 Dec 2013 14:30

The website has changed since I last used it over a year ago. Why do the details of a new family member I entered not get saved and put on my tree? (It is impossible to page down to the end of the infill section where there MAY (?) be a save button). ALSO, WHY IS THERE NO HELP SECTION THAT SENDS BACK AN EMAIL ANSWER?

+++DetEcTive+++

+++DetEcTive+++ Report 29 Dec 2013 14:35

Try reducing the size of the page you are viewing. A quick fix is hold the Ctrl and at the same time the + or - keys.

If you find that the new relative is still not showing after you've saved it, try refreshing the screen (F5 key on your keyboard)

You will find a 'contact us' link in blue in the first paragraph on this link

http://www.genesreunited.co.uk/help/faqs?key=106

Alternatively, try emailing [email protected]
There isn't usually an automated response to acknowledge any message you've sent, and they do only work Mon-Fri 8am to 6pm.
With the end of year break, no doubt many if not all the staff in that section will be on Annual Leave

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Chumpy

Chumpy Report 29 Dec 2013 16:13

Thank you so much for your quick response and your help. I did what you said and it worked! Great! :-)