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Top tip - using the Genes Reunited community

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Ancestry

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ProfilePosted byOptionsPost Date

LondonBelle

LondonBelle Report 7 Jan 2014 17:00

Is anyone else having problems logging on?

Researching:
Give a dog a bone!

Tom

Tom Report 7 Jan 2014 17:10

Hi Londonbelle

Yes I have the same problems, It's been so slow all afternoon

Tom

LondonBelle

LondonBelle Report 7 Jan 2014 17:12

Thanks, Tom

I was wondering whether I had internet connection problems :-|

Although I seem to be able to get onto the other sites ok :-)

Researching:
Give a dog a bone!

Tom

Tom Report 7 Jan 2014 17:24

Yes, everything else is working fine except ancestry
Just one of those days...!

Tom

LondonBelle

LondonBelle Report 7 Jan 2014 17:28

Hey ho! :-)

Researching:
Give a dog a bone!

Madeline

Madeline Report 7 Jan 2014 17:59

Yes I was on it earlier then at 4pm it slowed right down and now its taking to long to use anymore

madeline

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 7 Jan 2014 18:00

Yes its still not opening up .

maybe they are updating the site

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

LondonBelle

LondonBelle Report 7 Jan 2014 18:05

Do you have Family Tree Maker? If so, is it affecting that too?

It is with me :-|

Researching:
Give a dog a bone!

Alan

Alan Report 7 Jan 2014 19:49

Working OK now.

+++DetEcTive+++

+++DetEcTive+++ Report 7 Jan 2014 20:38

Because of reading this, I've just opened up the site in another tab.

Along the top they've posted (in blue)

Note: You may be experiencing some intermittent service with the Ancestry.co.uk website. We apologize for any inconvenience this might cause and appreciate your patience as we work to resolve the problem as quickly as possible.

So they know they are having problems - do you think their internet feed has frozen up? It's incredibly cold over that side of the Atlantic at the moment! :-D

GENES TEAM - please note. If you tell your paying customers that you are aware of problems while they are occurring, there will be fewer grumbles to come your way.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

JoonieCloonie

JoonieCloonie Report 7 Jan 2014 21:05

a tip that could help

even though my subscription is for UK basic through the .co.uk site, I am signed in to Ancestry via the .com portal. I just remembered why ... when you want to do anything with the DNA part of Ancestry, you have to go to the .com one and sign in, so I just stayed signed in there. (I never sign out of anywhere :-) )

I don't think it has had any problems today, so you can always try that. Also you can be signed in through more than one portal at once I think.

Researching:
You remember me. :)

ElizabethK

ElizabethK Report 8 Jan 2014 09:43

Does anyone know what the "last signed in" message refers to ?

Mine says 11 months and yet I am on there most days.

My sub was paid in November-is it that ?

I had to log in again last Friday after using CClean so....... :-S

Eileen

Eileen Report 9 Jan 2014 11:35

Does anyone else not like the new way ancestry is showing things. I found it more helpful the old way when you knew almost at once if you had found your relatives.