Genealogy Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Boards

Quick Search

Single word search

Tools

Findmypast DNA Banner

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

Problem with Ancestry?

Login to Add Reply Watch This
ProfilePosted byOptionsPost Date

Gee

Gee Report 1 Mar 2014 11:55

Hi

Is anyone else having problems opening original documents on their site?

I can surf around and see the transcriptions of Wills and censuses but when I click to view the document, it just times out and cannot open the page

I've tried restarting my pc........hopeless!

:-S

Researching:

+++DetEcTive+++

+++DetEcTive+++ Report 1 Mar 2014 12:08

Just checked one saved in my 'shoe box'. It opened OK.

I do have problems with the site when it first opens - my PC freezes for about a minute while it chunders. That's probably something my end rather than theirs.

Want to copy the transcript so someone else has a go?

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Gee

Gee Report 1 Mar 2014 12:15

Det

This is what I get when I try and open this, for example



England & Wales, National Probate Calendar (Index of Wills and Administrations), 1858-1966

Name:Elsie May Whiteley

Probate Date:31 Jul 1958

Death Date:10 May 1958

Death Place:Huddersfield

Registry:London, England



This page can’t be displayed

•Make sure that the web address http://search.ancestry.co.uk is correct.
•Look for the page with your search engine.
•Refresh the page in a few minutes.


Fix connection problems


Researching:

+++DetEcTive+++

+++DetEcTive+++ Report 1 Mar 2014 12:22

Opens fine! How about giving them a ring? They'll probably say you need to update something or other!
0800 404 9723

Details if you want them -

Of Lyndhome near Huddersfield, widow, died at the Private Patients Home royal Infirmary Manchester. Probate to Charles Fred Whiteley woollen cloth manufacturer and Stephen Anthony Whiteley architect. £9679 0s 7d

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Gee

Gee Report 1 Mar 2014 12:38

Thanks Det

It was OK this morning!

Researching:

Flip

Flip Report 1 Mar 2014 12:38

I'm not having problems either - opened the record no problem.

Researching:
Anything & everything!

Gee

Gee Report 1 Mar 2014 12:47

Det

Phoned them and they seem to think its a problem with BT ISP as they have had a few calls today and they all use BT

Will wait for BT to sort it then!


Thanks for your help

Researching:

+++DetEcTive+++

+++DetEcTive+++ Report 1 Mar 2014 13:08

We have BT :-S

Perhaps oop norf is on a different server or summut to darn suff? :-S :-S

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Mary

Mary Report 1 Mar 2014 13:14

Mine won't let me open them either.
were on BT

Maryb.

Researching:
Farrar, Jessop, Ward, Booth, Wragg, Walsh.

Gee

Gee Report 1 Mar 2014 13:19

Typical......up norf, getting the raw deal ;-)

Mary, where in the UK are you?

Researching:

Mary

Mary Report 1 Mar 2014 13:31

Bronte Country.

Researching:
Farrar, Jessop, Ward, Booth, Wragg, Walsh.

Gee

Gee Report 1 Mar 2014 14:04

Up norf then

Guess we'll have to wait for BT to sort it out!

Researching:

Flip

Flip Report 1 Mar 2014 14:09

Blow that one I'm afraid, I'm in North west and on BT - no problems! So maybe Up norf east then?

Researching:
Anything & everything!

Gee

Gee Report 1 Mar 2014 14:15

I guess it's down to different exchanges Flip

:-)

Researching:

ElizabethK

ElizabethK Report 1 Mar 2014 15:46

Also many comments on "rootschat"

Ancestry have contacted BT-advise from BT

" power off the BT Hub for 30 seconds and retry"

Apparently this has worked

Mary

Mary Report 1 Mar 2014 15:56

That worked for me,cheers.

Maryb

Researching:
Farrar, Jessop, Ward, Booth, Wragg, Walsh.

nameslessone

nameslessone Report 1 Mar 2014 17:47

Can't even log in - so will try that - thanks Elizabeth.

Gee

Gee Report 1 Mar 2014 17:59

ElizabethK

Brilliant

Worked, thank you

Researching: