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Adding record sets to Platinum Membershrip

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ProfilePosted byOptionsPost Date

+++DetEcTive+++

+++DetEcTive+++ Report 23 Dec 2014 14:54

:-D

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Julie

Julie Report 23 Dec 2014 14:49

Just in case anyone looks at this post, I didn't actually get to the bottom of the issue, but I did get a reply from the GR support team in less than 48 hrs. They have added the newspaper archives to my subscription FOC, what a nice early Christmas present!

Julie

Julie Report 21 Dec 2014 17:30

Thanks Inky. I am most definitely a Platinum member, but the add features option is not in the place you explain it should be, so it does look like GR folk will need to deal with this.

Inky1

Inky1 Report 21 Dec 2014 17:04

Julie,

Only platinum members can add the four extra record sets - newspapers, parish records, military and travel/overseas.

If you are a platinum member then ADD FEATURES should be at the top of your screen

Gifts• Add Features• Account• Help• 'yourname'• Platinum Member• Sign Out

So are you a platinum member? If yes, then there is a problem which needs to be resolved by the GR folk.

+++DetEcTive+++

+++DetEcTive+++ Report 21 Dec 2014 13:22

How about.............search for something that isn't included in the Platinum Sub. Click to view a result. See if it asks if you want to upgrade.

Failing that, Inky may come back later and can give more detailed instructions

If you still can't work it out, contact GR and hope you get a reply before they all pootle off on Leave!
[email protected]

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Julie

Julie Report 21 Dec 2014 13:14

No, I don't have an upgrade button either on the home screen, or the subscription details screen, so at the moment I am stumped. Anyone else any ideas?

+++DetEcTive+++

+++DetEcTive+++ Report 21 Dec 2014 12:29

Do you have an 'upgrade' button at the top of the screen? If so, try that.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Julie

Julie Report 21 Dec 2014 11:37

Thanks, but where do I find the add features?

Inky1

Inky1 Report 21 Dec 2014 10:48

Click ADD FEATURES
Tick one or more of the boxes.
Click NEXT

It can be done at any time. If reduced prices are showing it is because you are part-way through your subscription year.

Julie

Julie Report 21 Dec 2014 09:22

Anyone know how to add record sets that require additional payment to platinum membership? Can you only do this when you renew the annual subscription?