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Ancestry

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ProfilePosted byOptionsPost Date

Gee

Gee Report 13 Nov 2015 19:50

I've logged onto my account and cannot see where to stop the sub?

Any help please

Edit: I've paid for the year, until Feb 2016 and don't want to lose that

Researching:

greyghost

greyghost Report 13 Nov 2015 20:05

Try top right of page under your account/board name just to the left of Help.

Click on that and then on My Account.

When that page opens - on the right under Subscription options there is the choice of Cancel Subscription.

Try that - I should imagine that as it says cancel subscription it will do it from next due date (they aren't going to refund are they!!)

mgnv

mgnv Report 15 Nov 2015 03:38

I would go onto My Account, and blank out your credit card details.

Thelma

Thelma Report 15 Nov 2015 10:52

Do not cancel early.They will stop your membership immediately,with no refund.

MargaretM

MargaretM Report 15 Nov 2015 11:15

Why wouldn't you wait until closer to the expiration date before canceling?

Researching:
Great grandmother Dorothy Bean nee Abbott (1858-1908)

Gee

Gee Report 15 Nov 2015 16:32

Thanks Thelma

Margee, I won't cancel now but thinking about for later

Researching:

MarieCeleste

MarieCeleste Report 15 Nov 2015 19:05

They do not cancel your subscription immediately.

When you cancel you still have access until the end of the period that you've paid for.

From their help pages:

http://ancestryuk.custhelp.com/app/answers/detail/a_id/2585/kw/subscription%20renew

Gee

Gee Report 15 Nov 2015 19:16

Ah

Thanks MC. I see that if I cancel now, I 'can enjoy' my membership until March 15th 2016

Researching:

MarieCeleste

MarieCeleste Report 16 Nov 2015 08:40

15 March 2016 is just the date used in the example, Gins - yours will end on whatever date you've paid to.