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Top tip - using the Genes Reunited community

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uploading photos

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Tracy

Tracy Report 24 Dec 2013 14:49

I have uploaded a photo to my keepsafe but I can't attach it to my relative as suggested. When I go to the relative and go to edit, photo,then upload it goes off my family tree and back to the home page. my curser has a little flashy red/yellow sign which stays only for a few seconds then disappears.
Anyone help?
Tracy :-S

ErikaH

ErikaH Report 24 Dec 2013 14:55

Read GR's 'help' section

Tracy

Tracy Report 24 Dec 2013 15:18

Hi Reggie
I have tried that and although I have it stored in my keepsafe it will not attach the relative.
Tracy

Kense

Kense Report 24 Dec 2013 20:19

It sounds like a problem with popup blocking. If you have IE9 then go to settings (cog icon on top left)
Then Internet Options
Then Privacy

On that page is a box marked Turn on pop-up blocker.
If there is a tick in that box then click on Settings
and to the allowed sites box add:
*genesreunited.co.uk

Tracy

Tracy Report 2 Jan 2014 12:13

Tried that but it still not working.
Thanks though :-(

ErikaH

ErikaH Report 2 Jan 2014 12:28

Contact Support.................

Cynthia

Cynthia Report 3 Jan 2014 15:41

Hi Tracy,

I've just added a new photo into my Keepsafe. I then went back to the relative on the tree, refreshed the page, clicked on photos - and there it was - attached!!

Researching:
ADVICE: Click on 'My Threads' over on the left to find your replies. Please respond to your replies by typing in the Add Reply box at the bottom of the page. Enjoy!

Kense

Kense Report 3 Jan 2014 16:32

You could try holding the CTRL key down as you click on Upload.