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Top tip - using the Genes Reunited community

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Loading Tree

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ProfilePosted byOptionsPost Date

Joseph

Joseph Report 15 Oct 2017 16:07

Anyone besides me having, or had, trouble loading their tree. I keep getting message :- " Loading ,please wait".
Is there a solution?

PatW

PatW Report 15 Oct 2017 16:22

I’m also having trouble. I have been in the tree earlier today but can’t now. I had trouble a few days ago and when I complained was told there was a problem. It was sorted by Genes within the day but unfortunately because it’s weekend I think it will have to wait until tomorrow.

ArgyllGran

ArgyllGran Report 15 Oct 2017 16:23

Contact:

[email protected]

I had that problem, and they sorted it out for me.


EDIT:

Oh , sorry - thought you meant loading a GEDCOM file.
I'll try my tree now.

Later:
I see what you mean!
The advice stands - contact them - though as KJA says, probably nobody will read your message until tomorrow.

Researching:
Old genealogists never die.....they just lose their census.

Joseph

Joseph Report 15 Oct 2017 16:40

Thank you KJA and ArgyllGran,

I just sent a message, came back and my tree has loaded!!!

Thanks again

Mel Fairy Godmother

Mel Fairy Godmother Report 16 Oct 2017 15:10

I had that last night and this morning it was ok. Did a bit of work on it and came back to after lunch and now I can't get into it again. Had the Loading please wait and then the loading and a white page and nothing else so I crossed it out.

Its so annoying as I have just started finding info again.

PatW

PatW Report 16 Oct 2017 22:42

Just tried to get into tree and yet again not working as it should. Slightly different this time as I get a white sheet with a spinning daisy wheel with please wait underneath.
Spinning so long I gave up.

Mel Fairy Godmother

Mel Fairy Godmother Report 20 Oct 2017 17:31

Mine seems ok today and I did get in touch with GR and report it.